1. WHO IS THE DATA CONTROLLER?
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (GDPR) and the Spanish Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), we inform you that the personal data you provide will be processed by:
- Data Controller: TOP VAN ARP S.L.
- Tax ID Number (NIF/CIF): B76636596
- Address: Carretera TF-655, Nº 63, 38640, Arona, Santa Cruz de Tenerife, Spain
- Email: info@puntomotortenerife.com
- Phone: +34 922 10 51 55
2. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
At PUNTO MOTOR TENERIFE, S.L., we process the information you provide for the following purposes:
- Manage inquiries and requests: To respond to inquiries, information requests, or applications you make through contact forms, phone, or email, including requests for information about vehicles, test drives, financing, or after-sales services.
- Sending commercial communications: If you give us your express consent, to send you commercial information about our promotions, news, offers, and events related to the automotive sector, by any means (including email, SMS, or phone calls).
- Manage purchase processes: If you initiate a vehicle purchase or reservation process, to manage the necessary documentation, delivery, and associated administrative procedures.
- Manage the business relationship: To administer the contractual relationship with customers and suppliers, including invoicing, accounting, and after-sales services.
- Comply with legal obligations: To fulfill the obligations established by applicable regulations (tax, commercial, consumer protection, etc.).
3. HOW LONG WILL WE KEEP YOUR DATA?
The personal data provided will be kept:
- Inquiries and requests: For the time necessary to respond to your request and, once completed, for the legal periods of limitation of liability (generally 3-5 years).
- Commercial communications: Until you request to unsubscribe or revoke your consent.
- Contractual relationship: For the duration of the business relationship and, once ended, for the established legal periods (generally 5-6 years due to tax and commercial obligations).
4. WHAT IS THE LEGITIMACY FOR PROCESSING YOUR DATA?
The legal basis for processing your personal data is:
- Inquiries and requests: The unequivocal consent you provide when contacting us and providing us with your data.
- Commercial communications: Your express consent, which you may revoke at any time.
- Contractual relationship: The execution of a sales contract or provision of services.
- Compliance with legal obligations: Tax, commercial, and consumer protection regulations.
- Legitimate interest: For sending commercial communications to previous customers about similar products (provided you have not objected).
5. TO WHOM WILL YOUR DATA BE DISCLOSED?
Your personal data may be disclosed to:
- Public Administrations: When required by applicable regulations (Tax Agency, Traffic Authority, etc.).
- Financial entities: For payment processing, financing, or leasing.
- Group companies or partners: For the provision of services related to the dealership's activity (workshops, insurance, etc.), always with the appropriate guarantees.
- Technology service providers: Who act as data processors (email marketing platforms, hosting, etc.), with whom we have signed the corresponding data processing agreement in compliance with the GDPR.
No international data transfers are made outside the European Economic Area, except those derived from the use of services such as Google Analytics or Meta (Facebook/Instagram), which have adequate guarantees (Standard Contractual Clauses or Privacy Shield).
6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
Anyone has the right to obtain confirmation as to whether we are processing personal data concerning them. In particular, you have the right to:
- Access: To know what data we are processing and for what purpose.
- Rectification: To request the modification of inaccurate or incomplete data.
- Erasure (right to be forgotten): To request the deletion of your data when it is no longer necessary.
- Objection: To object to the processing of your data for certain purposes.
- Restriction: To request the restriction of processing in certain circumstances.
- Portability: To receive your data in a structured format to transmit it to another controller.
- Withdraw consent: At any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You may exercise these rights by writing to PUNTO MOTOR TENERIFE, S.L., at the postal address indicated in point 1, or by email to info@puntomotortenerife.com, attaching a copy of your ID card or equivalent identification document.
Likewise, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if you consider that we have not adequately addressed your rights.
7. HOW DID WE OBTAIN YOUR DATA?
The personal data we process at PUNTO MOTOR TENERIFE, S.L. comes from:
- Contact or information request forms on our website.
- Phone calls or emails.
- Visits to our facilities.
- Sales contracts or service provision agreements.
The categories of data we process are: identification data (name, surname, ID number), contact data (phone, email, address), professional data (if applicable), and, where appropriate, economic and transaction data. We do not process specially protected data.
8. SECURITY MEASURES
PUNTO MOTOR TENERIFE, S.L. processes personal data with absolute confidentiality and has adopted the necessary technical and organizational measures to guarantee its security and prevent its alteration, loss, processing, or unauthorized access, considering the state of technology, the nature of the data stored, and the risks to which they are exposed, in accordance with the GDPR.
9. CHANGES TO THE PRIVACY POLICY
We reserve the right to modify this Privacy Policy to adapt it to legislative, jurisprudential, or interpretative developments from the Spanish Data Protection Agency. In any case, substantial changes will be communicated to users with sufficient notice.
Last updated: 31/03/2026
